COVID-19 Updates and Resources

COVID FAQ YMCA of Pierce and Kitsap Counties

Frequently Asked Questions

What is the Y’s reopening plan?

We are excited to open our doors soon! The Y is considered an indoor recreation facility, which is eligible to open in phase 3 in Pierce and Kitsap counties. Once each county is approved to enter this phase, we will announce opening dates for our facilities. Visit ymcapkc.org for the latest updates and see how you can prepare to return! 

Will reservations be required to visit the Y?

Yes, we want to provide the most positive return experience possible for every member. We are working on the logistics of a reservation system to ensure we are in compliance with capacity and small group restrictions. Download the mobile app by searching YMCAPKC in the App Store or Google Play in preparation for making a reservation.

Will the pool open when the Y reopens?

Aquatics centers will remain closed when we reopen based on capacity restrictions and staff resources available. We will evaluate upon reopening and possibly reopen aquatics centers three or four weeks after buildings open. This includes hot tubs, steam rooms, and saunas.

Will Child Watch open when the building reopens?

We are currently unclear how Phase 3 guidelines impact Child Watch, but will keep you updated as we learn more information on our FAQ page. We do not expect Child Watch to open immediately when our buildings reopen.

Will all facilities open at the same time?

Some facilities will open sooner than others and we will share with staff, members, and the community as soon as exact dates are identified.

Will members ages 65 and older and high-risk individuals be able to visit the Y when it reopens?

We are unclear how the guidelines impact our 65+ and high risk populations at this time and will share more information on our FAQ page as it becomes available. Thanks for your patience!

Are we taking the temperatures of everyone who enters the Y? 

We are following guidelines from the governor’s office, which includes a health screening for everyone who enters the facility and thermal temperature scans.   

Is the Y charging membership dues while the facilities are closed?

Starting April 1, all membership accounts will be placed on hold. While we will not be collecting membership dues, we’re counting on your generosity more than ever. You can help the Y by donating your regular membership dues to maintain emergency programs for our neighbors who need us right now.

Is the Y offering free child care for first responders, health care providers, and other essential workers?

Yes! We are proud to be able to serve the families of health care workers and first responders with free, full-day child care during this unprecedented time. Please contact the YMCA Child Care Office for more information.

How can I help families of health care workers and first responders?

Thank you for asking! The best way to help support the child care needs of our first responders and health care providers right now is by making a donation. A donation of $450 provides one child with all-day care for one month, but every dollar helps. If you can help, we encourage you to consider making a gift in support of the Y’s response to the community’s most urgent needs. Please text the word “Possible” to 44321 or donate online.

What does it mean to be a cause-driven member?

You can become a cause-driven member by donating the amount of your regular membership dues to maintain emergency programs for our neighbors who need us right now. Your support will help the Y nourish and care for the children of first responders, health care providers, and essential workers, allowing these heroes to focus on their responsibilities while their kids receive safe and enriching care.

Become a cause-driven member today by completing this short, online donation form and designate “YMCA | Cause Membership” on our website. If you are able, we invite you to consider supporting this important work through a donation at or beyond your current membership level. Every dollar goes to delivering our mission and impacting lives.

become a cause-driven member


VIRTUAL MEMBERSHIP

How can I exercise while the Y is closed?

The Y has launched online exercise classes and youth programs to support the health and well-being of the community during these turbulent times. You can find hundreds of classes available now at ymca360.org and you can find more virtual programs for youth and adults by exploring your Virtual YMCA. Follow the YMCA of Pierce and Kitsap Counties on social media to see some of your favorite instructors and stay connected with your fellow Y members online!


CHILD CARE

I’m not classified as an essential worker, but still need care for my kids. Can I register for YMCA Child Care?

We understand that many families need care for their children while schools are closed. We are prioritizing care for children of first responders, health care providers, and essential workers. However, we do have some spaces available. Please contact the YMCA Child Care Office for more information.

Find more answers to frequently asked child care questions


HOLDS AND REFUNDS

Why is the Y placing my account on hold?

Thanks for your question. When the governor announced the extension of business closures on March 23, we decided to place all memberships on hold. We believe it is the right thing to do while the Y remains closed. We will not be charging fees for holds and you will not be charged until the Y reopens.

What if I want to extend my hold after the Y reopens?

Thanks for your question. We understand that you may not be ready to restart your membership when the Y reopens. We would be happy to place your account on hold for up to six months at no charge. If you decide to restart your membership sooner, you can use the credit on your account toward your regular membership dues.

I've previously requested a refund or credit and haven't seen it yet. How long will it take to see that in my account?

We will be processing as quickly as possible, but given the volume and this being a manual process based on our systems, we expect it may take up to a week. Thank you so much for your patience!

Are you charging the $10 hold fee?

We are not charging any hold fees during this emergency, we apologize for any misinformation!

I’ve already paid for spring break, youth sports leagues, or Child Watch. Can I get a credit?

Yes, we have credited all accounts for programs that were cancelled as a result of COVID-19. 


 

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