Reopening Information

Find what our community centers have available.

What is the Y’s reopening plan?

We are excited to welcome you back to the Y! The Y is considered an indoor recreation facility, which is eligible to open within state guidelines in Pierce and Kitsap counties. Sign your waiver and check out our blog for a few things you can do now to get ready to return to the Y and please enjoy our Virtual Y offerings at no cost!

What are the new operating hours?
  • Monday-Friday | 7am-7pm
  • Saturday | 7am-1pm
  • Sunday | closed

We will continue to evaluate operating hours as we move forward.

Is the pool open?

Yes, the main pools at our eight open community centers are open for lap lane reservations. You can view availability and make one 45-minute lap lane reservation, per member, per day on our aquatics page.

Our instruction pools are not currently available. We will keep members informed through our website, email, mobile app, and social media.

What are the Y's pool safety and etiquette guidelines?
All Posted Pool Rules Apply to Maintain a Safe Aquatic Environment
Age Guidelines For Lap Swim and Water Aerobics
  • Ages 8-14 must be able to pass a lap swim test and be continuously lap swimming to reserve a lane
  • Members 15+ can reserve without a lap swim test
  • We recommend teens and adults ages 15 and older for water aerobics. Youth ages 8-14 may join but must be able to pass a lap swim test and be continuously lap swimming to reserve a lane
Masks and Social Distancing
  • Masks should be worn upon entering our Community Centers and should remain in place until a member is ready to exercise. After their workout, members should put their facemask on. Facemasks are not required to be worn in the pool while working out
  • Maintain six feet of distance from swimmers in adjoining lanes
  • Members who would like to sit and watch family members and friends must wear a mask at all times while on deck
Coming Prepared and Showers
  • Members should plan to arrive in their bathing suits as locker rooms will be closed, however, a shower will be available on deck to rinse off before and after swimming
  • Members must bring their own towel, bathing suit, cap, and goggles
  • Personal items should be kept on the pool deck within sight as the locker room lockers are currently off-limits.
Other Safety Considerations and Borrowing Pool Equipment
  • Be mindful that lane one has the chair lift accommodation for members with disabilities. Members may be asked to either move a safe distance away or to another vacant lane
  • Water walking is permitted as long as the member stays within their lane
  • If members borrow items (kickboard, fins, waist belts, etc.) please disinfect the items and place them on their corresponding shelves. Staff members are available to assist when needed
Tacoma Center YMCA Is Now Open For Lap Swim

Currently, only the pool is open at the Tacoma Center Y from 6-9:30am.

 

Masks and Safety

Are masks required at the Y?

Yes. In alignment with state guidelines and to ensure the safety of our Y community masks are required of staff and members. We require a face covering to be worn upon entry and in common spaces of the branch. Use of a face covering is encouraged by not required during active exercise.

Do I need to wear a mask when I'm moving in-between equipment?

Yes, please. If you are moving in-between weights or equipment or resting, we ask that you wear your mask. However, wearing a mask is not required while actively exercising.

Are we taking the temperatures of everyone who enters the Y? How do we identify high risk?

Starting October 5, the Y will be moving away from the physical screening of temperatures of every member who walks through our doors, though we will continue to ask questions regarding the acknowledgement of symptoms. Temperature health screening has been done out of an abundance of caution, and, as noted above, is not currently required by state guidelines. We believe our experience over the past weeks will help us make this transition and allow us to continue operating with health and safety as top priorities. This decision is being made in collaboration with local health departments.

Will people 65 and older and those who are high-risk be able to visit the Y upon opening?

We are thrilled to share that the state has removed this limitation and we are able to welcome individuals of all ages into our facilities when we open!

Thank you for thinking about high-risk populations, but I'm concerned about the exerciser next to me. How will you control that?

We are following guidelines from the governor’s office, which includes physical distancing, closing equipment to ensure proper distance, and signage to encourage distancing throughout every area of the facility.

If I'm in the Y with my household members, am I required to keep 6' of distance from them?

While our equipment and spaces are designed to support social distancing, we understand that households will likely be participating in activities together. However, we ask that areas and spaces are not altered to do so.

 

Reservations and Virtual Classes

Will reservations be required to visit the Y?

The Y is confident in its ability to manage capacity requirements of its community centers, as required by state guidelines. We will do this through system tracking of member visit scans into and out of our community center facilities. We will no longer require members to make a reservation for general use of our community centers. However, reservations for specific programs (group exercise classes, lap swim and water aerobics) will still be necessary. We believe the overall member experience will be enhanced by removing the initial reservation requirement for the community center.

 

 

Do you have group exercise classes?

We are currently offering virtual classes on Facebook Live every day!

Yes, group exercise class offerings are available at your local Y. You can review the class schedule and make your reservations. Classes will be limited to five to ten members depending on location. 

When will youth programs begin?

We are in the process of creating our plan for programs and classes and will share updates on our FAQ page as we confirm a schedule. In the meantime, we’re continuing to add virtual classes!

We will keep members informed through our website, email, mobile app, and social media.

Will I get reimbursed if I can’t get in because of the reservation system?

We expect we'll have the capacity to serve members at their desired activity level, but we'll rely on your feedback to ensure our plan is working! If you determine we cannot serve you well in this season we can support with an extended hold.

Is there a time limit for how long I can exercise inside the Y after making a reservation? Can I make back-to-back reservations?

Our initial plan is to offer household reservations in one hour increments. A household can reserve up to two hours per day for up to two weeks in advance. We will have a feedback tool available and will encourage you to share how the reservations are going for you.

Will the Y continue to live-stream classes, for example spin, and spread the bikes inside and out?

Your Virtual Y is here to stay! We will continue to run our virtual programs and improve the quality of the videos through YMCA 360, Facebook Live, and more to come!

How many lap lane reservations can I make per day?

To ensure that we can best serve we ask that only one lap lane reservation, per member, per day is made.

If I'm reserving a lane for lap swim or group exercise spot, do I also need to make a community center visit reservation?

No. Starting October 5, members no longer have to reserve their time at their community center along with their group exercise or aquatics reservation.

In order to properly accommodate pool capacity, each individual member of a family needs to reserve their own lane for lap swim. 

What If I Need Help Making A Reservation?

Please fill out our YMCA Reservations Help form for assistance.

Why am I unable to view my visit and group exercise class reservations?

Currently reservations are only visible within our appointment system at the time they are made. Please refer to your reservation confirmation email for complete details and how to make changes to your reservation.

How do I cancel or reschedule my visit or group exercise class reservation?

Please refer to your reservation confirmation email and use the "click here to cancel or reschedule" link to make changes to your reservation.

Can my child attend water aerobics?

We recommend teens and adults ages 15 and older for water aerobics. Youth ages 8-14 may join but must be able to pass a lap swim test and be continuously lap swimming to reserve a lane.

 

Courts and Facility Access

Have we considered doing outside classes?

Yes! We have slightly different parameters and guidelines for outdoor classes. We are working at our individual branch locations to determine our outdoor program offerings.

Do I need to bring my own equipment to my favorite group fitness class?

Please plan to bring your own water bottle, sweat towel, and yoga mat.

Will Child Watch open when the building reopens?

In alignment with state guidelines Child Watch is not a service we will be able to provide initially. Knowing how important this benefit is to our Y community we will continue to follow the guidelines and provide Child Watch just as soon as we are able to.

Will I be charged for Child Watch if it’s not open?

No, we will not resume charges for Child Watch or towels when we reopen since those services are not available. Once these services are available you will have the opportunity to sign up, if interested.

Will I be able to play court sports like basketball and racquetball when the Y reopens?

Based on state guidelines we will not be able to offer our court sports activities.

We will keep members informed through our website, email, mobile app and social media as this changes.

Are the indoor tracks available for use?

Yes, our indoor tracks are available and accessible with a community center reservation.

Are strollers allowed on the indoor track?

Yes! Members with strollers are welcome walk, jog, or run on our community center indoor tracks. Find what amenities are available to members.

Are you still providing community showers?

Yes, we are providing community showers at the Mel Korum Family YMCA in Puyallup and the Tacoma Center Y in downtown Tacoma. We are grateful for a partnership with Valeo Vocation to make this possible for our community.

SCHEDULE: 
Tacoma Center Y | Monday, Wednesday, Friday | 10am-1pm
Mel Korum Y | Tuesday and Thursday | 7:30-9:30pm

How does the limited hand-washing and toilet use work with the shower program?

The shower program will be run by a third-party provider, Valeo Vocation. We limit the number of shower guests allowed at a time to follow guidelines for social distancing, hand-washing, and toilet use.

Is the locker room open?

Based on state guidelines, we will not be able to offer our locker rooms to members.

We will keep members informed through our website, email, mobile app and social media as this changes.

 

Program Updates

Are gymnastics centers opening when the building reopens? They are in Phase 2 of the state’s Safe Start plan.

We are in the process of creating our plan for programs and classes and will share updates on our FAQ page as we confirm a schedule. In the meantime, join us virtually at www.ymcapkc.org/virtual!

We will keep members informed through our website, email, mobile app, and social media.

When will youth programs like gymnastics and sports resume?

We are in the process of creating our plan for programs and classes and will share updates on our FAQ page as we confirm a schedule. In the meantime, join us virtually at www.ymcapkc.org/virtual!

We will keep members informed through our website, email, mobile app, and social media.

When will preschool classes resume?

We are in the process of creating our plan for programs and classes and will share updates on our FAQ page as we confirm a schedule. In the meantime, join us virtually at www.ymcapkc.org/virtual!

We will keep members informed through our website, email, mobile app, and social media.

 

Membership

I submitted a hold/cancel request and my account was still charged September 5/6. How can I get a refund?

Our team has been working quickly to process all requests regardless of the submission date. However, we’ve clearly missed this for you. We are happy to refund the dues and ensure your hold is in place for future months. The refund will be processed shortly and should be credited to your payment method within one week.

Please contact membership@ymcapkc.org for questions.

Why do I have to sign a new membership waiver?

As many things have changed as a result of COVID-19, our membership waiver has been updated to reflect changes regarding member health and safety. If you have any questions or concerns after reviewing the waiver, please contact us at membership@ymcapkc.org

I know membership accounts have been on hold, when will you start charging me again? What if I’m not ready to be charged?

We placed all Y memberships on hold April 1 while our facilities were closed. As we prepare to reopen September 7, you have several options available for your Y membership:

If your membership is active, it will be reactivated for the month of September and your membership fees drafted on your regularly scheduled processing date.

If you placed your membership on hold, we will honor that hold based on the hold date you’ve communicated. No action needed.

If you canceled your membership, you will not be charged unless you reactivate your membership. No action needed.

If you’re not ready to return to the Y, you may place your account on hold using our online form.

If you prefer to cancel your account, you can submit a cancellation through our online form.

Everyone is welcome at the Y. Y Experience Scholarships are available.

Questions? Email membership@ymcapkc.org or contact us on Facebook Messenger.

Is the Names Y project still happening?

We are beyond grateful to everyone who has made significant progress on the Names Family YMCA over the past two years! We continue to move forward and will have a better understanding of the impact of COVID-19 on the timeline later this year. We look forward to opening the new facility.

Are the Camp Seymour outdoor experience opportunities included in my membership?

Yes! We are thrilled to offer this added value to our Y members. You can review activities, availability, and make your reservation today. 

Are the Y Virtual Arts classes included in my membership?

Yes! We are thrilled to offer these classes to our Y members. You can review classes and sign up today. 

We are experiencing some financial difficulties this season. Does the Y offer any support?

We never want cost to be a reason for you and your family to not receive the benefits of a Y membership. Y Experience Scholarships help remove the financial barriers to accessing YMCA community centers, programs, and services. 

Scholarships are provided based on household income and special circumstances. Please complete the application online and Y staff member will contact you soon.

Will the Y still accommodate guests, AWAY, and nationwide Y members?

At this time, we are offering our community centers and programs only to those who have a membership with the YMCA of Pierce and Kitsap Counties.

To prevent the spread of COVID-19, the YMCA of Pierce and Kitsap Counties and neighboring Ys are asking members to use only the locations in the county in which they have their YMCA membership. For example, if your YMCA membership is based at the Gordon Family YMCA in Sumner, please only use YMCA locations in Pierce County.