MARKETING REQUEST FORM
SERVICE LEVEL AGREEMENT: MARKETING AND COMMUNICATIONS
URGENT: Support needed in 30 minutes or less.
Definition: Has branch or association impact with immediate reponse required.
Examples: Power outage, inclement weather, communicable diseases, facility or area closures
HIGH: Support needed in 1 workday or less.
Definition: Direct impact on organizational goals if not quickly resolved. Has immediate negative impact on the member experience.
Examples: Online content updates
MEDIUM: Support needed in 3 workdays or less.
Definition: Single material creation or edits.
Examples: Email campaign, social media post, print material
LOW: Support needed in 7 workdays or less.
Definition: Submitted with advance notice. Low organizational impact.
Examples: Multiple material project, departmental communication campaign
LAST MINUTE: Support needed in 1-3 workdays.
Definition: Low organizational impact, a result lack of planning.
Examples: Program or event-specific material, unplanned social media content