Mon - Fri: 5am - 9:30pm
Sat: 7:30am - 8pm
Sun: 9:30am - 6pm
We value your comments and feedback. Here you can find updates on our facility improvements and responses to our top trending comments. Please let us know what we're doing well and what we could improve by filling out a comment card or speaking to a staff member.
2019 Facility Improvements
- Upgrading the electrical panel in the pool area.
- Adding additional cameras.
- Concrete slab, lights, and outlets for our day camp structure at the top of the field
- Furniture replacements such as chairs for the fireplace.
- Rekeying the facility and two new rowers have already taken place.
Our pool resurfacing project will be postponed until next summer (2020) when our contractor has more time to connect to our scheduling needs.
We look forward to more facility improvements as the year progresses.
Throughout the year, we conduct surveys of members to assess your satisfaction with our programs and facility. In response to your comments, we want to let you know what we heard and what we're doing to better serve you going forward.
You shared concerns about timing of our programs and classes and requested our scheduling be more conducive to the needs of ALL families. We are diving deep into the timing of our group exercise classes, swim lessons, youth offerings and ALL else to make sure we have a wide range of offerings for our members. Some items we have already created are Sunday afternoon swim lessons, more dance offerings, a Date Nite program once a month for parents and so much more.
You shared concerns about cleanliness. In response, we are evaluating facility wear and tear, equipment availability and layout, and the overall cleanliness of the facility. We are planning ways to make sure the building is kept clean during all hours of operation. This summer we have painted many areas around the building, completed annual maintenance and cleaning of the pool and hot tub, re-surfaced the parking lots and so much more.
You expressed frustration over membership experience and value. In response, our association conducted a satisfaction and pricing study to better understand what is most important to our members and community. The study is in addition to the actions we are taking in response to member feedback as outlined above. The results and recommendations are currently under review and will inform future decisions and changes.
Your feedback is crucial to help us better serve you and your family. We look forward to sharing more details on how we’re improving our facility and programs in response to your comments.