Mon - Fri: 5am - 9:30pm
Sat: 7:30am - 8pm
Sun: 9:30am - 6pm
We value your comments and feedback. Here you can find a running log of our facility improvements and monthly responses to our top trending comments. Please let us know what we're doing well and what we could improve by filling out a comment card or speaking to a staff member.
In April, we conducted a survey of members to assess your satisfaction with our programs and facility. In response to your comments, we want to let you know what we heard and what we're doing to better serve you going forward.
You shared concerns about timing of our programs and classes and requested our scheduling be more conducive to the needs of ALL families. We are diving deep into the timing of our group exercise classes, swim lessons, youth offerings and ALL else to make sure we have a wide range of offerings for our members. One item we have already created is Sunday afternoon swim lessons.
You shared concerns about cleanliness. In response, we are evaluating facility wear and tear, equipment availability and layout, and the overall cleanliness of the facility. We are planning ways to make sure the building is kept clean during all hours of operation. We are also excited to announce our NEW weight equipment is in to make our weight room an even better place to be!
You expressed frustration over membership experience and value. In response, our association conducted a satisfaction and pricing study to better understand what is most important to our members and community. The study is in addition to the actions we are taking in response to member feedback as outlined above. The results and recommendations are currently under review and will inform future decisions and changes.
Your feedback is crucial to help us better serve you and your family. Every month, we’ll share more details on how we’re improving our facility and programs in response to your comments.