RESPONDING TO COMMUNITY NEED

March 15, 2020 Michelle LaRue Comments (60)

In support of preventing the spread of COVID-19, the Y is closing buildings for recreation effective Monday, March 16, and will share an update regarding re-opening by March 31.

Adjusting our services is not unique to the Y. During this time of need, we are working with schools and community partners to support youth, families, and our senior population to stay healthy in spirit, mind, and body. We’ve launched Y360: Your Virtual YMCA to provide high-quality programs in the comfort of your home. We are in the process of providing additional online programs for your children while school is out. 

Our commitment is to this community. We welcome your comments on our blog and Facebook pages and encourage everyone to take care of each other during this unprecedented time.

In health,
Charlie Davis, President and CEO


MEETING COMMUNITY NEEDS

We are part of our state and counties' emergency response efforts and working closely with school districts to provide needed childcare for our families with first responders and healthcare workers at no cost to these families.

We are working with our community partners to identify the greatest community needs and determine how we can best meet those needs. Follow us on Facebook, Instagram, and our News page for more information in the coming days and weeks.

Our community is facing an unprecedented crisis.  If you can help, we encourage you to consider making a gift in support of the Y’s response to the community’s most urgent needs. Please text the word “Possible” to 44321 or  donate online.

YOUR Y COMMUNITY CONTINUES ONLINE

All Y members are encouraged to access Y360: Your Virtual YMCA at no cost to stay healthy at home. More than 30 classes will be added this week! Stay connected to classes, programs, and your fellow Y members on Facebook and Instagram. Watch for new releases of virtual mindfulness classes, virtual youth programs, and more starting this week and throughout March and April.

We understand many of our Y members may be facing financial uncertainty. You may easily put your membership on hold at no cost by completing our on-hold form. The hold will continue until our facilities re-open for recreation and we will communicate prior to reactivating your membership.

If you’re registered for a paid program, we are offering a credit for the unused portion of the program that you can apply to future programs. For example, if your child was in a five-week program and has participated in four weeks, you will be credited for one week. Complete the program credit form.

LONGSTANDING COMMITMENT TO COMMUNITY

In this unique season, we are called to serve our community in unique ways. We have a history of adjusting our service delivery to meet large-scale community needs and look forward to supporting our community as we work together to prevent the spread of COVID-19. Learn more about the Y's history of service.

Comments

  • Hi Rachael, thanks for your comments! We so appreciate you continuing your membership, which allows us to pay our amazing staff and keep creating videos to keep you active at home. You can find more kid-focused activities on our YouTube channel at www.youtube.com/user/ymcapkc and we're holding live group exercise classes on Facebook by following the YMCA of Pierce and Kitsap Counties and your local facility pages. We also wish we could provide showers, unfortunately, we are not allowed to provide that service for those experiencing homelessness or housing instability due to the governor's order closing all fitness and recreation facilities. Thank you so much for your support! You can learn more resources at www.ymcapkc.org/resource/.
    Posted Mar 30, 2020, by YMCA of Pierce and Kitsap Counties
  • I like the online classes but most are very short. There's also no dance classes available. Please upload some zumba or commit classes for those of us wanting a more high impact workout. Also please upload videos more than 15 min long. Some kid exercise videos would be great too. The soccer techniques are nice. Thanks for trying your best. I'll continue to support the Y as much as I can afford in this time even if it's just my monthly fee. I would be sad to see the Y take a terrible economic hit. Especially when my Y facility is trying to renovate for a better space. I do wish the Y could find a way to continue to support those that need a hot shower... I have used the Y in all areas of my life in good and bad. Stay safe and be well everyone :)
    Posted Mar 23, 2020, by Rachael
  • I heard the Y is trying to force its staff to go to camps for training during this shut down. Is this true? If so the health department needs to be notified. There is a pandemic going on here.
    Posted Mar 20, 2020, by Elizabeth Williams
  • Hi Brad, we we want to make it as easy as possible to place your account on hold. Complete our on-hold form here to get started: https://www.ymcapkc.org/join/forms-policies/membership-cancellation-form/. Thanks for being a member!
    Posted Mar 19, 2020, by Jonny Eberle
  • Hi Rajneeta, that's a great question! Depending on the location, our staff are using Suprox D or QT cleaning solution. Both are recognized by the EPA as being effective against the coronavirus.
    Posted Mar 19, 2020, by Jonny Eberle
  • Hi Thor, thanks for your question! Yes, we will contact all members by email when the Y reopens. We will also send updated through our mobile app and you can find more information about how the Y is adapting to meet community needs at ymcapkc.org/news.
    Posted Mar 19, 2020, by Jonny Eberle
  • Hi Geoffrey, if you'd to request a credit for your youth sports league registration fee to apply to future programs, you can do so here: https://form.jotform.com/200716302860143. Thanks for your question!
    Posted Mar 19, 2020, by Jonny Eberle
  • Because of the coronavirus, I wish to put my account on hokd
    Posted Mar 19, 2020, by Brad Daniels
  • Perhaps recreation should be re-creation as the Y responds to this emerging crisis.
    Posted Mar 19, 2020, by Gary Eyring
  • What type is the solution/disinfectant YMCA uses for machine cleaning.
    Posted Mar 19, 2020, by Rajneeta Chand
  • I put my account on hold and asked for a refund in the comment section. When will I hear from someone? I know for some $145 isn’t much but to my family it is and any refund is helpful during these times.
    Posted Mar 18, 2020, by Amanda
  • There are many questions here I would like to see answered. Someone in management is still getting paid so spend some time answering them. Will we be getting emails or contacted when the buildings open? I too use the gym for physical therapy, not recreation. Please let us know when the facility is open for the members to enter and use it! Regular updates are helpful.
    Posted Mar 18, 2020, by Thor
  • Our kids are registered for Soccer starting in April. How do we get reimbursed for those classes?
    Posted Mar 18, 2020, by Geoffrey Burns
  • Extremely glad that this Association got serious about the pandemic and changed language posted on website to clearly state the buildings are NOT open. We all need to realize that this isn't about individuals, it's about our entire country and in fact all people of this planet. Let's suck it up, avoid complaining, send out our best thoughts to everyone, and follow the directions of the CDC.
    Posted Mar 17, 2020, by Georgia Gatzke
  • Yes restrictions to facilities can be a resolution to contacting the virus. In my opinion not having the pool open for physical therapy and exercise is not only making people more stressed , less active and more physically challenged. I hoped that the chlorine would provide a buffer for contacting any viral ailment. If the person was screened for their usage and temperature (as many government agencies are doing at this time to rule out sickness) I would hope the pools can remain open. I do see the risk of other departments in the facility being susceptible to getting sick but without the choice of working out, many more will become emotionally sick which will lead to more illnesses. Please reconsider our options to maintain our health. Thank you.
    Posted Mar 17, 2020, by Santhan
  • Thank you for your questions and comments. The Y is closed to members and the community as we take steps to limit the spread of the coronavirus and comply with the governor's order to close all recreational and fitness facilities. We are working with our local partners to find other ways our staff and facilities can assist with the response to the public health crisis. Patients at Olympic Sports & Spine or CHI Franciscan clinics should contact their physical therapist for more information about any upcoming appointments. If you would like to place your account on hold for no cost, you can do so at at https://www.ymcapkc.org/join/forms-policies/membership-cancellation-form/. If you would like to request a credit for future membership dues and programs, please include that note in the "additional comments" box toward the end of the form. We also encourage you to continue paying membership dues if you're able to in order to support our staff and child care programs during this difficult time. We also encourage you to join us at ymca360.org to participate in free classes and programs available online. Thank you again for being a part of our Y!
    Posted Mar 17, 2020, by YMCA of Pierce and Kitsap Counties
  • Thank you for all you do for the community ! I especially appreciate what the Y does for foster children by providing free memberships as well as providing free showers and other community services. This is why I choose to belong to the Y and not just a gym. As a Y member I’m part of a community, one which I will continue to support during this crisis, which we will get through together. Stay safe and healthy everyone!
    Posted Mar 17, 2020, by Kelly Holmes
  • I agree that "closed for recreation" is not helpful language, because what I do at the YMCA is not recreation. It is physical therapy. Therefore, I would, at the least, like to be able to use the sauna and the hot tub and the changing room. This benefits my health. Also, I do water exercise as my physical therapy in the pool, so I would like to be able to do that. Please reconsider what you consider "recreation". Please consider allowing use of the sauna, hot tub and changing rooms at the bare minimum as soon as possible. Thank you, D.C.
    Posted Mar 17, 2020, by Debra Clay
  • Are showers still available? I have no running water.
    Posted Mar 17, 2020, by Kelly
  • I don't mind paying the dues if it supports staff. I would like you to consider our seniors as a priority even over children. Leave the pools for the seniors or disabled. They don't have anywhere to go and it can be the only way they are able to exercise. Kids can be outside or at elementary schools.
    Posted Mar 16, 2020, by Cynthia
  • Appreciate the decision. If you can, keep paying your dues. They need support too.
    Posted Mar 16, 2020, by Eric
  • Membership fees for March were collected last week and due to CV19 and not , visited the facility can a refund be issued? Also what will happen to the recite cost?
    Posted Mar 16, 2020, by Annis Upshur
  • You need to fix the hold account to reflect Silverdale as the "home YMCA".
    Posted Mar 16, 2020, by Jeri Olson
  • Hi Frank and Miss Smith. Thank you for your question. Please contact your physical therapist directly about your appointment. Olympic Sports & Spine and CHI Franciscan clinics are making their own decision with their leadership on how they can best serve patients during this time. Thank you!
    Posted Mar 16, 2020, by YMCA of Pierce and Kitsap Counties
  • Thank you for making this difficult decision in light of the situation. We all need to access the YMCA for a multitude of reasons, and this temporary closure will make it possible for more of us to resume visits as soon as life gets back to normal. Stay safe, stay healthy by exercising on your own.
    Posted Mar 16, 2020, by David Engelskirchen
  • I have a PT appt scheduled there for later this week. Is CHI/PT also closed?
    Posted Mar 16, 2020, by Miss Smith
  • Thank you all for your thoughtful questions and comments. As we seek to limit the spread of COVID-19 in our community, we are closing our buildings and suspending all activities temporarily. As of today, Monday, March 16, members will not able to access our buildings. We are working with our partners to find the best way to use our facilities and staff to support the response to this emergency. This is uncharted territory for all of us and we appreciate your patience and understanding as we find the best way to support the needs of the community while also safeguarding public health, following guidelines set by the governor and our state and local health departments. During these unusual circumstances, we want to make it as easy as possible to place your account on hold. You can do so for no charge at: https://www.ymcapkc.org/join/forms-policies/membership-cancellation-form/. If you would like to request a credit or refund, please include that note in the "additional comments" box toward the end of the form. We are working as quickly as we can to process requests. This situation has caused a lot of financial uncertainty for many; however, if you are able to continue to pay your membership dues, we would appreciate it. Your membership dollars help will help us coordinate our response to the coronavirus outbreak by providing free child care to medical and emergency workers as well as continuing to pay our nearly 3,000 staff members. If you have any questions, please feel free to reach out. We hope to see you at the Y again soon!
    Posted Mar 16, 2020, by YMCA of Pierce and Kitsap Counties
  • Will I get a credit? I sure hope so. Better not be charged full dues from all this hysteria.
    Posted Mar 16, 2020, by Phillip Byrer
  • I'm curious about something. Let's say you go to a church and tithe 10% of your income to that church as is commanded in the bible. If that church closes its doors because of the current situation do you demand your money back from the church? What do the initials YMCA stand for?
    Posted Mar 16, 2020, by charles sandru
  • Membership fees for March were collected last week and due to social distancing , have not visited the facility .. Can a refund be issued ?
    Posted Mar 16, 2020, by Terry B.
  • We pay you to have your doors open. I am certain a large majority of your customers are dissapointed in your decision to comply with mass stupidity.
    Posted Mar 16, 2020, by Syril Galindo
  • "closed for recreation" is bureaucratize language. Please translate that phrase to human for the rest of us. By human, I mean what exactly is closed and not closed, what is stopped and not stopped, what can members do and not do at the physical buildings.
    Posted Mar 16, 2020, by robert linden
  • Thank you to the staff of the Y for keeping us all safe. Thank you for the community support you are putting in place. These are trying times and unprecedented adjustments need to be made by all. We will look forward to returning when the Y opens again for use!
    Posted Mar 16, 2020, by Lisa Isaacs
  • As a long-time YMCA member since 1985, and a healthcare provider in this community, I applaud the closure period. Every time I go th the Lakewood Y I see people not wiping down their machines, no facial tissues available at the desks, not enough stools in the men’s locker rooms, and so on. With these pre-existing problems already in place, yes, please keep the Y closed and consider what I’ve pointed out.
    Posted Mar 16, 2020, by Ron Dimmerman
  • As a long-time YMCA member since 1985, and a healthcare provider in this community, I applaud the closure period. Every time I go th the Lakewood Y I see people not wiping down their machines, no facial tissues available at the desks, not enough stools in the men’s locker rooms, and so on. With these pre-existing problems already in place, yes, please keep the Y closed and consider what I’ve pointed out.
    Posted Mar 16, 2020, by Ron Dimmerman
  • For those insistent on getting their money back. No, I don't work for the Y, but I do understand that they are a non-profit organization that still has bills and employees to pay. They are an important community service, and like all of us, are going through a tough time. I will not be suspending my membership. My dues can continue to go to supporting this organization and their employees. No refund will be expected or accepted. Some of us may be in situations where they will be experiencing a severe loss of income, and for them, I completely understand the need to ask that their memberships be suspended for the duration of the closure. Hopefully those of us who can continue their memberships will simply do so, as our way of helping the Y and their employees. It's a tough time for all of us. Let's do what we can to make it better for everyone.
    Posted Mar 16, 2020, by John Barelli
  • Soooo appreciate all the support the YMCA organization provides! Thank you for closing your doors and encouraging everyone to TAKE CARE of EACH OTHER!!!
    Posted Mar 16, 2020, by Your neighbor
  • Does this mean people will receive refunds for not being able to use the YMCA? Because I want a full refund.
    Posted Mar 16, 2020, by Esther Magden
  • Very confusing refund/membership hold situation. If we submit membership hold request, that only applies for dues TO BE PAID for April 1 and beyond. What about dues ALREADY PAID for month of March? No one has access to YMCA from today until at least end of month? Why put the onus on members to request a refund for a service that is not available whatsoever?
    Posted Mar 16, 2020, by Adam
  • Blessings to all your wonderful staff, and thanks for trying so hard to do the right thing. It's going to be difficult rearranging our entire life, ????, but you can find us daily working out at the waterfront. Be well, see you in the summer.
    Posted Mar 16, 2020, by Stephen Cook
  • If employees who run the facilities will continue to be paid, I'm fine not receiving a credit (especially for my unlimited child care and the employees who work there). If frontline employees aren't being paid, please credit my account or establish a fund I can send the money to, so they will. Please clarify how this is being handled.
    Posted Mar 16, 2020, by Tom Swanson
  • The Y should be not be collecting membership fees this month.
    Posted Mar 16, 2020, by Briana Houser
  • There is not a single comment on this thread about proactive support for others in the community. No prayer. Ridiculous. Best wishes to all.????
    Posted Mar 16, 2020, by Emily Stocking
  • I BETTER NOT BE CHARGED
    Posted Mar 16, 2020, by leah blake
  • Please provide clarity toward how my account will be credited for these days of closure. Thanks.
    Posted Mar 16, 2020, by scott tague
  • Recreation vs gym facilities? What exactly Is closed?
    Posted Mar 16, 2020, by Katilyn
  • The verbiage isn’t entirely clear if The whole building is closed or just recreational activities.
    Posted Mar 16, 2020, by Tamiko
  • I agree the word “recreation” makes the information unclear on whether classes are closed, or the entire facility.
    Posted Mar 16, 2020, by Tamiko
  • I actually appreciated that you left it up to us as individuals to access the risk of coming to the Y during this time. Exercise is an important part of me staying healthy. However I can understand if your employees would not want to risk possible exposure and cannot make a choice. I just hope it is only 2 weeks.
    Posted Mar 16, 2020, by Bob
  • Will we be able to reschedule the classes already scheduled and paid for? This would be both personal training (expensive and has a 6 mo time limit on use or lose) and individual swim lessons.
    Posted Mar 16, 2020, by Jen S
  • We have no way to shower at home? One of the reasons we joined was to be able to use the shower facilities. Can we still get our showers at the ymca? Due to health issues I cant go for days without a shower.
    Posted Mar 16, 2020, by Paris G. Wolf
  • Agree with everyone elses comments. Is the whole facility closed? We should be getting credit or not paying if you are closed.
    Posted Mar 16, 2020, by Josh Hamilton
  • Continue collecting our dues, and hope you can continue most workers salary
    Posted Mar 16, 2020, by Robin Luethe
  • I have a p t appointment today - is the y open for that ?
    Posted Mar 16, 2020, by Frank Grubaugh
  • will we get credit for closure please let me know asap
    Posted Mar 16, 2020, by thomas ott
  • Is the entire facility closed?
    Posted Mar 16, 2020, by maribel ortega
  • I have the same question as someone above. I want to put my account on hold for the time the facility is closed but I already paid Feb 20. My account is scheduled to be deducted March 20 but I don’t want to pay when the facility is closed.
    Posted Mar 15, 2020, by Jennifer
  • I have the same question as it is unclear if the entire facility is closed?
    Posted Mar 15, 2020, by Cheryl Grunenfelder
  • Hi! So can I set my account for now on hold and get my money back for the rest of the month??? The hold form say only that I can set my account on hold to the the 25 Th of the month. Then my account will be on hold on April but what is with the rest of this month???
    Posted Mar 15, 2020, by Sascha Koegeler
  • What does “for recreation” mean? Is the entire facility closed?
    Posted Mar 15, 2020, by Eli

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